Last updated: November 2026
Returns & Refund Policy
At G21 Skincare, customer satisfaction and product safety are important to us. Please read our policy carefully before making a purchase.
Returns within 14 days
We accept returns of eligible skincare products within 14 days of delivery, provided the products are unopened, unused, and in their original sealed packaging; in their original condition; and accompanied by proof of purchase.
Non-returnable products
For hygiene and safety reasons, opened, used, or unsealed skincare products cannot be returned for a change of mind.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us at info@g21.ca with your order number and photographs of the issue so we can review and resolve it promptly.
Return shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns. If we shipped an incorrect or defective product, G21 will arrange an appropriate resolution.
Refunds
Approved refunds will be issued to the original payment method after the returned products have been received and inspected.
Contact us
G21 Skincare
517 Upper Sherman Avenue, Hamilton, Ontario, Canada
Email: info@g21.ca
Website: www.g21.ca
This policy does not limit any rights customers have under applicable consumer protection laws.