Privacy Policy

We may collect the following categories of personal information:

Contact and identity information: your name, email address, phone number, and mailing address when you submit a contact form, consultation request, or course enrolment inquiry.

Health and treatment information: skin type, medical history, and treatment preferences you voluntarily provide through our consultation forms, solely for the purpose of preparing your consultation or treatment plan.

Payment information: billing details collected at the time of purchase. Payment transactions are processed by secure third-party processors; we do not store full credit card numbers.

Usage data: IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and analytics tools (including Google Analytics 4) to help us improve our services.

We use your personal information to:

Respond to your inquiries, consultation requests, and course enrolment applications.

Provide and administer aesthetic treatments, training programs, and related services.

Process payments and maintain accurate business records.

Send appointment reminders, course updates, and service-related communications.

Improve our website, services, and marketing with aggregated, anonymized analytics data.

Comply with applicable legal and regulatory obligations.

By submitting a form on our website, booking a service, or enrolling in a course, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us in writing, subject to legal or contractual restrictions.

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers: trusted third parties who assist us in operating our website and delivering services (e.g., booking platforms, payment processors, email delivery services), bound by confidentiality obligations.

Legal authorities: where required by law, court order, or regulatory authority.

Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You will be presented with a cookie consent banner on your first visit. You may accept or decline non-essential cookies at that time. Declining will disable Google Analytics tracking; essential cookies required for the website to function will remain active.

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client and student records are typically retained for a minimum of seven (7) years in accordance with Canadian business record-keeping requirements.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Under PIPEDA and applicable provincial law, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Withdraw consent to certain uses of your information.

Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below.

Our website may contain links to third-party websites (including our booking platform, Fresha). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

G21 Aesthetics Academy

Hamilton, Ontario, Canada

Email: [email protected]

Phone: Available on our contact page